Here at BreakOutdoors, we constantly endeavour to provide great, all-round customer service.
We aim to ensure customers who visit our website are given sufficient information regarding certain products they look for.
Furthermore, once someone has chosen a product they want, we aim to ensure they are happy with the mechanics of the payment process, for instance, that it is secure and simple to understand.
And finally, we aim to ensure products are delivered to the customer promptly.
We consider ourselves to be an approachable, progressive company that responds and adapts to customer feedback, whether it’s positive or negative. If you have a message for us, please feel free to send an email to the following address at: firstname.lastname@example.org
Here’s a selection of the feedback we’ve received recently about our customer service:
I received the replacement table on Friday as you said I would, I am amazed at the speed and the courteous way in which you have dealt with this, I have really appreciated it.
Thank you so much. Regards Maureen
Just wanted to say thank you for such a fantastic service. My order arrived this morning, bang on the time quoted in your email. Can't wait to try it out :-)
I’d just like to say thank you for such a great delivery service! I've never been given such a short and accurate time slot before and usually have to wait in all day so not to miss a delivery - makes me wonder why all courier companies can't do the same!
Just wanted to say thanks. The tent arrived today. It is a lovely product and we are looking forward to using it. We nearly bought the Outwell Reef at nearly 2.5 x the price but saw this tent and are really pleased we did! Thanks for a speedy delivery and good communication.
Table has been collected. Fantastic service. Thanks very much.
Just to say a million thanks! Faulty tent has been collected and new one delivered - not checked it yet but feel confident we won't have a problem twice.
Your customer service is second to none - thank you so much for saving our holiday!
I would like to thank you for the excellent service I received from yourself yesterday. I feel that when an individual does so much to exceed a customers’ expectations they deserve credit for it. I will certainly be telling my friends about your company and the service that I have received.
Thank you again.