Returns Policy

Returns Forms

Returns Form
Outwell Returns Form
Vango Large Tents Returns Form
Vango Small Tents Returns Form

Unwanted Items purchased in-store

Unwanted full price items purchased from our store Outdoor World may be returned in perfect resaleable condition (including packaging and labels) within 28 days of purchase for a full refund or exchange. This does not include goods that have been used, soiled, have an odour or been damaged through misuse.

Unwanted sale/reduced items purchased from our store Outdoor World may be returned in perfect resaleable condition (including packaging and labels) within 28 days of purchase for a full refund or exchange. This does not include goods that have been used, soiled, have an odour or been damaged through misuse.

Unwanted Items from breakoutdoors.co.uk

Unwanted items purchased from Break Outdoors.co.uk may be returned in perfect resaleable condition (including packaging and labels) within 28 days of delivery. If you wish us to collect these items then we can arrange for our courier to collect these items from an address of your choice at a cost of £10.00. If you would rather send the items back at your own cost, then they must be back with us within 28 days. However you are responsible for these items until they reach us. For this reason, we advise that you use a secure, trackable service.

If you are want to return an item you bought from our online store at your own cost, please download the appropriate returns form detailed at the top of this page and return to:

Unit 146, BMK Industrial Estate, Wakefield Road, Liversedge, WF15 6BS

Once the item(s) have been returned to us, please contact us on 0871 271 1187 to book in your return. 

Faulty Items

Faulty items with an obvious, genuine fault may be returned for a full refund, replacement or exchange within 28 days. Faulty items that are returned after 28 days or items that do not have an obvious fault (a leak, for example) may be returned, however we may need to send the item on to a third party for verification of the fault. (This may take several weeks depending on the third party although we endeavor to resolve any issue as efficiently as possible). 

Tent Returns

Once a tent has been pitched it is no longer considered to be in perfect resaleable condition. Breakoutdoors gives a 1-year guarantee against manufacturing faults on all new tents. Proof of purchase is required. Please note the guarantee does not cover damage to the tent, its poles or any other component caused by

• Stormy or Windy conditions
• Accidents
• Misuse
• Wear and Tear

If you believe your tent has a manufacturing fault, the first thing to do is contact the tents returns line on 0871 2711187.

Our products are not for commercial use, if this is the case on inspection, we shall not honour the guarantee.

In the event you need to return your tent in store or online, please be aware:

• The tent may not be accepted if prior notice of the return has not been reported to the returns line.
• The tent may not be accepted if the tent is wet or excessively dirty due to Health and Safety regulations
• Some tents may also need to be sent to a third party for assessment

This notice is in addition to your statutory rights.