OLYMPIC DELIVERY DELAYS
Unfortunately, there will be some delays to during the Olympic event in London.
For a full list of delays please check our courier's chart - DPD Delivery Chart
FREE STANDARD DELIVERY TO MAINLAND UK WHEN YOU SPEND £50.00
Express Courier Service: 1-2 working days: £7.95 for any order placed
Standard delivery: (3-5 working days): £4.95 for any orders placed
Next Working Day before 10am delivery: £19.99 for any order.
We have higher rates for areas such as Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands, Scottish Highlands and Scilly Isles - please contact us to find out these rates and we can work it out for you.
Otherwise you can use the postage checker in the Checkout to work out the costs.
Average costs are as follows:
Northern Ireland: £12 per parcel
Isle of Man: £12 per parcel
Scottish Isles & Highlands: £23.50 per parcel.
Delivery Schedule Express Courier Service (1-2 days)
Orders received before 11am Mon-Friday are usually dispatched the same day and delivered in 1-2 days, mostly next day. Although we strive to send your parcel out on the same day that it is ordered, orders received after 11am (especially during peak season) may not be processed until the next working day. For instance, any First Class Delivery orders placed after 11am on a Friday may not ship from our premises until the following Monday (excluding Bank Holidays), for delivery Tuesday / Wednesday. Please note that First Class Delivery services may be subject to delay from unavoidable circumstances outside of the control of the courier and whilst they are usually delivered on a next day service, we cannot guarantee this. We cannot be held liable for a service breakdown in this situation.
Orders received requesting standard delivery will usually be delivered between 2-5 days.
Next Working Day Before 10am Delivery
We also operate a diamond service, which is guaranteed next day delivery before 10am or your postage costs back, providing you place the order before 11am. Although this service is guaranteed by the courier - we will not be held responsible for poor planning or last minute orders by customers - placing a Diamond order is done so at your own discretion. If you live in a rural area - please ring to check Diamond services are applicable before placing the orders - (mainly remote parts of Cornwall or Devon)??You will receive an email letting you know when your goods have been dispatched. Our couriers, DPD deliver between 8.00 am and 5.30 pm every day (excluding weekend). A signature is always required. Therefore please have your goods sent to an address where you will be present. Ideal delivery addresses are your home, workplace or even a consenting neighbour. If you are not in when the courier attempts to deliver your parcels, they will leave their calling card requesting that you contact them to rearrange delivery. If you request that we redirect the goods to a different delivery address this will result in an additional £6.00 charge. You have 3 days in which it will remain at your local courier depot until it is returned to us. If you fail to contact the courier and they return the goods back to us, you will be liable for the extra delivery charges incurred and an additional re-delivery and handling cost of £6.00. If the order is carriage paid due to the value of the order, we will deduct the extra shipping costs incurred before a refund is made for failed delivery of goods.
Additionally - please note that if you consent to have the parcel left without a signature in the additional shipping notes - we will not be held responsible if the parcel is to go missing.
European delivery is split into two zones; we use DPD to deliver to European destinations. Please send an email with your address and wish list to firstname.lastname@example.org and we can estimate postage costs to your area if you are unsure.
UNITED STATES DELIVERY
We offer full delivery services to the United States, please email us on email@example.com with a full list of the items you would like to purchase along with a delivery address. We can give then provide with a accurate quote for delivery.
Short Delivery or Incorrect goods
Our packing system has a triple checking system to avoid mistakes but we do pack hundreds of orders every day and from time to time, mistakes do occur. In this case, all we ask is that you inform us no later than 5 days of receipt of your goods. We will collect the goods at no cost to you and once we receive the goods back, we’ll deliver the correct goods. If you decide that you would like to cancel your order in the meantime, please contact us and we will collect the order at no cost to you. We only ask that you fill in the returns form so that we can deal with your refund more promptly. Failure to complete the returns form may result in delay of payment going back into your bank account.
If you wish to send any goods back to us yourself rather than us picking them up, please complete the returns form and a receipt for the postage costs but take into account that we will only refund up to a maximum of £6.00. Also please bear in mind that we will not accept any returns unless they have been booked in over the telephone: 01924 409085