If you receive your goods and realise that they are not quite what you want then you have the right to cancel your order within 7 working days. We ask that you return the order at your own cost or alternatively we can arrange collection at a fee of £8.00. If you would rather send the items back at your own cost then this they must be back with us within 14 days. However you are responsible for these items until they reach us. For this reason, we advise that you use a secure delivery service which asks for a signature upon delivery
We pack hundreds of orders every day and from time to time, mistakes do occur. In this case, all we ask is that you inform us no later than 48 hours of receipt of your goods. We will collect the goods at no cost to you and once we receive the goods back, we’ll deliver the correct goods. If you decide that you would like to cancel your order in the meantime, please contact us and we will collect the order at no cost to you. We only ask that you fill in the returns form so that we can deal with your refund more promptly. Failure to complete the returns form may result in delay of payment going back into your bank account.
If you wish to send any goods back to us yourself rather than us picking them up, please complete the returns form and a receipt for the postage costs but take into account that we will only refund up to a maximum of £6.00.
Please bear in mind that we will not accept any returns unless they have been booked in over the telephone: 0871 2711187. Once goods have been booked in via telephone please complete the Returns form to accompany your return.
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